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Instance operations are working again, and we expect to see all services gradually recover as the cluster health improves.\n\nThank you again for your patience — we’ll continue to keep you updated as we move forward.","published_at":"2025-05-02T08:28:00.000Z","published_at_timezone":"Athens","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"375915","status":"degraded"},{"status_page_resource_id":"375916","status":"degraded"},{"status_page_resource_id":"375937","status":"degraded"},{"status_page_resource_id":"375940","status":"degraded"},{"status_page_resource_id":"375942","status":"degraded"},{"status_page_resource_id":"375943","status":"degraded"},{"status_page_resource_id":"375944","status":"degraded"},{"status_page_resource_id":"375945","status":"degraded"},{"status_page_resource_id":"375946","status":"degraded"},{"status_page_resource_id":"375948","status":"degraded"},{"status_page_resource_id":"375949","status":"degraded"},{"status_page_resource_id":"375950","status":"degraded"},{"status_page_resource_id":"375951","status":"degraded"},{"status_page_resource_id":"375952","status":"degraded"},{"status_page_resource_id":"375953","status":"degraded"},{"status_page_resource_id":"375955","status":"degraded"},{"status_page_resource_id":"375959","status":"degraded"},{"status_page_resource_id":"375961","status":"degraded"},{"status_page_resource_id":"375963","status":"degraded"},{"status_page_resource_id":"376011","status":"degraded"},{"status_page_resource_id":"376014","status":"degraded"},{"status_page_resource_id":"376016","status":"degraded"},{"status_page_resource_id":"376017","status":"degraded"},{"status_page_resource_id":"376020","status":"degraded"},{"status_page_resource_id":"376024","status":"degraded"},{"status_page_resource_id":"376026","status":"degraded"},{"status_page_resource_id":"376027","status":"degraded"},{"status_page_resource_id":"376029","status":"degraded"},{"status_page_resource_id":"376032","status":"degraded"},{"status_page_resource_id":"376033","status":"degraded"},{"status_page_resource_id":"376034","status":"degraded"},{"status_page_resource_id":"376035","status":"degraded"},{"status_page_resource_id":"376036","status":"degraded"},{"status_page_resource_id":"376038","status":"degraded"},{"status_page_resource_id":"376039","status":"degraded"},{"status_page_resource_id":"376040","status":"degraded"},{"status_page_resource_id":"376042","status":"degraded"},{"status_page_resource_id":"376043","status":"degraded"},{"status_page_resource_id":"376045","status":"degraded"},{"status_page_resource_id":"405152","status":"degraded"},{"status_page_resource_id":"406786","status":"degraded"},{"status_page_resource_id":"3149766","status":"degraded"}]}},{"id":"3586879","type":"status_update","attributes":{"message":"We are currently experiencing a disruption in our NYC/EWR cloud region due to a failure in the storage backend following our ongoing datacenter migration (NYC to EWR). A portion of our CEPH storage cluster was physically relocated ahead of schedule, while another portion remains at the old location. One critical node is also currently offline, resulting in a degraded cluster state.\n\nAs a result, the CephFS (used to access base images and volumes) is in a hung state and blocking all instance operations. This means that starting, stopping, or rebooting instances is currently not possible, although running instances remain online.\nAdditionally, instances with attached volumes are also unable to boot.\n\nOur engineering team is actively working to recover the filesystem and restore the cluster’s health. Due to the complexity of this failure and the nature of Ceph’s consistency mechanisms, this process is delicate and time-consuming. At this time, we cannot provide a precise ETA for full restoration.\n\nWe will continue to post updates as we progress. We sincerely apologize for the inconvenience and understand how disruptive this is. Thank you for your continued patience.","published_at":"2025-05-01T14:19:00.000Z","published_at_timezone":"Athens","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"375915","status":"degraded"},{"status_page_resource_id":"375916","status":"degraded"},{"status_page_resource_id":"375937","status":"degraded"},{"status_page_resource_id":"375940","status":"degraded"},{"status_page_resource_id":"375942","status":"degraded"},{"status_page_resource_id":"375943","status":"degraded"},{"status_page_resource_id":"375944","status":"degraded"},{"status_page_resource_id":"375945","status":"degraded"},{"status_page_resource_id":"375946","status":"degraded"},{"status_page_resource_id":"375948","status":"degraded"},{"status_page_resource_id":"375949","status":"degraded"},{"status_page_resource_id":"375950","status":"degraded"},{"status_page_resource_id":"375951","status":"degraded"},{"status_page_resource_id":"375952","status":"degraded"},{"status_page_resource_id":"375953","status":"degraded"},{"status_page_resource_id":"375955","status":"degraded"},{"status_page_resource_id":"375959","status":"degraded"},{"status_page_resource_id":"375961","status":"degraded"},{"status_page_resource_id":"375963","status":"degraded"},{"status_page_resource_id":"376011","status":"degraded"},{"status_page_resource_id":"376014","status":"degraded"},{"status_page_resource_id":"376016","status":"degraded"},{"status_page_resource_id":"376017","status":"degraded"},{"status_page_resource_id":"376020","status":"degraded"},{"status_page_resource_id":"376024","status":"degraded"},{"status_page_resource_id":"376026","status":"degraded"},{"status_page_resource_id":"376027","status":"degraded"},{"status_page_resource_id":"376029","status":"degraded"},{"status_page_resource_id":"376032","status":"degraded"},{"status_page_resource_id":"376033","status":"degraded"},{"status_page_resource_id":"376034","status":"degraded"},{"status_page_resource_id":"376035","status":"degraded"},{"status_page_resource_id":"376036","status":"degraded"},{"status_page_resource_id":"376038","status":"degraded"},{"status_page_resource_id":"376039","status":"degraded"},{"status_page_resource_id":"376040","status":"degraded"},{"status_page_resource_id":"376042","status":"degraded"},{"status_page_resource_id":"376043","status":"degraded"},{"status_page_resource_id":"376045","status":"degraded"},{"status_page_resource_id":"405152","status":"degraded"},{"status_page_resource_id":"406786","status":"degraded"},{"status_page_resource_id":"3149766","status":"degraded"}]}},{"id":"3587704","type":"status_update","attributes":{"message":"Recovery work is still in progress. While no major change has occurred yet, our team is engaged and working through several layers of the system to safely bring services back online. Thank you again for bearing with us — we will keep these updates coming regularly.","published_at":"2025-05-01T20:01:00.000Z","published_at_timezone":"Athens","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"375915","status":"degraded"},{"status_page_resource_id":"375916","status":"degraded"},{"status_page_resource_id":"375937","status":"degraded"},{"status_page_resource_id":"375940","status":"degraded"},{"status_page_resource_id":"375942","status":"degraded"},{"status_page_resource_id":"375943","status":"degraded"},{"status_page_resource_id":"375944","status":"degraded"},{"status_page_resource_id":"375945","status":"degraded"},{"status_page_resource_id":"375946","status":"degraded"},{"status_page_resource_id":"375948","status":"degraded"},{"status_page_resource_id":"375949","status":"degraded"},{"status_page_resource_id":"375950","status":"degraded"},{"status_page_resource_id":"375951","status":"degraded"},{"status_page_resource_id":"375952","status":"degraded"},{"status_page_resource_id":"375953","status":"degraded"},{"status_page_resource_id":"375955","status":"degraded"},{"status_page_resource_id":"375959","status":"degraded"},{"status_page_resource_id":"375961","status":"degraded"},{"status_page_resource_id":"375963","status":"degraded"},{"status_page_resource_id":"376011","status":"degraded"},{"status_page_resource_id":"376014","status":"degraded"},{"status_page_resource_id":"376016","status":"degraded"},{"status_page_resource_id":"376017","status":"degraded"},{"status_page_resource_id":"376020","status":"degraded"},{"status_page_resource_id":"376024","status":"degraded"},{"status_page_resource_id":"376026","status":"degraded"},{"status_page_resource_id":"376027","status":"degraded"},{"status_page_resource_id":"376029","status":"degraded"},{"status_page_resource_id":"376032","status":"degraded"},{"status_page_resource_id":"376033","status":"degraded"},{"status_page_resource_id":"376034","status":"degraded"},{"status_page_resource_id":"376035","status":"degraded"},{"status_page_resource_id":"376036","status":"degraded"},{"status_page_resource_id":"376038","status":"degraded"},{"status_page_resource_id":"376039","status":"degraded"},{"status_page_resource_id":"376040","status":"degraded"},{"status_page_resource_id":"376042","status":"degraded"},{"status_page_resource_id":"376043","status":"degraded"},{"status_page_resource_id":"376045","status":"degraded"},{"status_page_resource_id":"405152","status":"degraded"},{"status_page_resource_id":"406786","status":"degraded"},{"status_page_resource_id":"3149766","status":"degraded"}]}},{"id":"3590111","type":"status_update","attributes":{"message":"We have an \"all clear\" from our engineering team now.\nIf you continue experiencing any issue with your server, don't hesitate to contact our support team.","published_at":"2025-05-02T11:37:00.000Z","published_at_timezone":"Athens","notify_subscribers":true,"affected_resources":[{"status_page_resource_id":"375915","status":"resolved"},{"status_page_resource_id":"375916","status":"resolved"},{"status_page_resource_id":"375937","status":"resolved"},{"status_page_resource_id":"375940","status":"resolved"},{"status_page_resource_id":"375942","status":"resolved"},{"status_page_resource_id":"375943","status":"resolved"},{"status_page_resource_id":"375944","status":"resolved"},{"status_page_resource_id":"375945","status":"resolved"},{"status_page_resource_id":"375946","status":"resolved"},{"status_page_resource_id":"375948","status":"resolved"},{"status_page_resource_id":"375949","status":"resolved"},{"status_page_resource_id":"375950","status":"resolved"},{"status_page_resource_id":"375951","status":"resolved"},{"status_page_resource_id":"375952","status":"resolved"},{"status_page_resource_id":"375953","status":"resolved"},{"status_page_resource_id":"375955","status":"resolved"},{"status_page_resource_id":"375959","status":"resolved"},{"status_page_resource_id":"375961","status":"resolved"},{"status_page_resource_id":"375963","status":"resolved"},{"status_page_resource_id":"376011","status":"resolved"},{"status_page_resource_id":"376014","status":"resolved"},{"status_page_resource_id":"376016","status":"resolved"},{"status_page_resource_id":"376017","status":"resolved"},{"status_page_resource_id":"376020","status":"resolved"},{"status_page_resource_id":"376024","status":"resolved"},{"status_page_resource_id":"376026","status":"resolved"},{"status_page_resource_id":"376027","status":"resolved"},{"status_page_resource_id":"376029","status":"resolved"},{"status_page_resource_id":"376032","status":"resolved"},{"status_page_resource_id":"376033","status":"resolved"},{"status_page_resource_id":"376034","status":"resolved"},{"status_page_resource_id":"376035","status":"resolved"},{"status_page_resource_id":"376036","status":"resolved"},{"status_page_resource_id":"376038","status":"resolved"},{"status_page_resource_id":"376039","status":"resolved"},{"status_page_resource_id":"376040","status":"resolved"},{"status_page_resource_id":"376042","status":"resolved"},{"status_page_resource_id":"376043","status":"resolved"},{"status_page_resource_id":"376045","status":"resolved"},{"status_page_resource_id":"405152","status":"resolved"},{"status_page_resource_id":"406786","status":"resolved"},{"status_page_resource_id":"3149766","status":"resolved"}]}},{"id":"3588201","type":"status_update","attributes":{"message":"This remains our highest priority internally. We are continuing recovery work on the backend storage system and are taking every precaution to ensure data integrity throughout the process.\n\nFollowing extensive discussions with our engineering team and storage vendor, we now have a more concrete estimate: we expect full restoration of functionality within the next 6 to 12 hours, barring any unforeseen complications. This estimate reflects the time required to complete filesystem recovery and verify the health of the affected Ceph cluster components.\n\nWe understand how disruptive this incident has been and we deeply appreciate your patience as we work toward a safe and stable resolution. We will provide a final update once recovery is complete or if there is any significant change in the timeline.\n\nThank you again for bearing with 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